I reserved a uhaul with an appliance dolly. The appliance dolly was not in the truck and the location was closed it was a mobil pick up. I paid a living company to move me and could not move my appliances due to no dolly and could not get one at the time due to location being closed. Was told I could keep the truck another day at no charge and was still charged. Owner told me to pick up dolly the next day @3:30. I had to pay a brand new set of movers to come out and move my appliances, I had to pay an up charge because I didn’t have time to make an appointment so they did same day service for a fee. I honestly feel like I should not be charged full price and I shouldn’t be charged for the extra days. I had the dolly been in the truck I wouldn’t have had to keep the truck and pay movers a second time. HORRIBLE SERVICE
Salina J
Family Foods Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Harper Woods, MI 48225
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Got accused of not returning equipment, someone at this facility, overlook the truck and accuses me for not returning the equipment, but they found it just a poor experience
DANGELO FQuick rental, good vehicle.
Kristy LExelente
Eduany PWonderful customer service professional and friendly attitude
Vincent M