...Double R left me with vague feelings. The 'store front' is a door, then a stairway to a hall w/ multiple unmarked doors. We were advised to find street parking anywhere... Improve noir. IT WORKED. Relief when next day I received the email receipt from UHaul that my account was complete. The personnel were very accommidating [at closing hour]; the location saved me from searching for and probably suspending the truck return for next morning. ..... I am grateful to have undertaken the Double R service and WOULD do it again. Very entertaining. Just needed to adapt my expectations. Unfair for me to say. They could rate Excellent in our metro world, I wouldn't know. The UHaul procedure / oversight won out. What fun. John
JOHN W
Double R Auto Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hayward, CA 94541
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Terrible customer service. Almost got cussed out over the phone when I called to get directions on how to access the keys. I understand it’s 8am in the morning on a Saturday but honestly it’s unacceptable customer service. At some point the gentleman told me to leave and find another place to get a U-Haul. At no point did demonstrate the same behavior to the gentleman over the phone or did I allow him to ruin my day. Moving is already stressful and he definitely didn’t make it any easier on me.
Yesenia LThe key is in a lock box on the side of a building no office or even a business like it says. Uhauls are in an open lot behind the Hayward city parking where people trash. The truck had damage to the right front bumper and at one time had rubbed and cut into the side Of the tire tread. Poor inspection and maintenance on the truck. Extremely disappointed in the whole experience.
Darrell RHighly recommend
Jose AEverything was good except for the app wouldn’t accept the pics at first so I had to call customer support to send a link to take the pics of the truck before I took off. Other than that everything was good and convenient.
JAMARR S