Using the online app was a little bit clunky but navigational. The biggest problem was after I got the key, the truck was nowhere in sight. The online agent was useless and directed me to drive 6 miles to Double R Auto. Luckily, there was a woman, not associated with U-Haul, entering the main door (which is always locked) and was able to assist and direct me to a parking area two blocks away. There was no sign on the door where to locate the truck, no number to call for help. I spent 30 minutes unnecessarily trying to figure out where the truck was. The experience could have been so much better with a sign or a number to call.
BRETT K
Double R Auto Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hayward, CA 94541
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
...Double R left me with vague feelings. The 'store front' is a door, then a stairway to a hall w/ multiple unmarked doors. We were advised to find street parking anywhere... Improve noir. IT WORKED. Relief when next day I received the email receipt from UHaul that my account was complete. The personnel were very accommidating [at closing hour]; the location saved me from searching for and probably suspending the truck return for next morning. ..... I am grateful to have undertaken the Double R service and WOULD do it again. Very entertaining. Just needed to adapt my expectations. Unfair for me to say. They could rate Excellent in our metro world, I wouldn't know. The UHaul procedure / oversight won out. What fun. John
JOHN WTerrible customer service. Almost got cussed out over the phone when I called to get directions on how to access the keys. I understand it’s 8am in the morning on a Saturday but honestly it’s unacceptable customer service. At some point the gentleman told me to leave and find another place to get a U-Haul. At no point did demonstrate the same behavior to the gentleman over the phone or did I allow him to ruin my day. Moving is already stressful and he definitely didn’t make it any easier on me.
Yesenia LThe key is in a lock box on the side of a building no office or even a business like it says. Uhauls are in an open lot behind the Hayward city parking where people trash. The truck had damage to the right front bumper and at one time had rubbed and cut into the side Of the tire tread. Poor inspection and maintenance on the truck. Extremely disappointed in the whole experience.
Darrell RHighly recommend
Jose A