This wasn't because of this particular location. The issue is with the original place that I made a reservation at...Rocket City Storage in Meridianville, AL. The female manager "guaranteed" that I would have a truck. I requested a 10ft truck and she said they would have one or that Uhaul has a "guarantee" that I would get the next size up for the same price. When I arrived, there wasn't a 10ft truck, but a 15ft truck. The manager claimed she has a reservation for the 15ft truck 4 hours later and she "couldn't, in good conscience, give away the truck." So much for her "guarantee." I then had to wait around while she called other locations to see if they had a 10ft truck. I was told I needed to drive further north to another location to get a 10ft truck. So my plans were delayed all because this woman couldn't keep her word. Several hours later when I came back to her location, to unload equipment, the 15ft truck was still there. Over an hour after the 1pm reservation. So instead of taking care of the guaranteed customer, she decided to not honor her word in the hopes of a potential customer. She had 4 hours that she could have called around and found a 15ft truck, but that would have taken too much work. Horrible customer service.
JAMES M
The Little Green Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hazel Green, AL 35750
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Customer Reviews
- 4.5 Average Customer Rating
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The guy managing the place was really cool, quick, and on the ball when it came to what needed to be done. I had to spend very little time doing more paperwork or anything related to the rental which made my day much better.
Hugh TSame comment as above
Michael LThe location is close to home. The equipment was well maintained. The attendant was great at explaining the insurance options. Flexible pickup and drop off time is great. The price is great to rent for a day.
TROY DNA
Aristides M