Reserved a 15' truck a day or two in advance at this location. Went to go pick it up at scheduled time 9am on 6/1/25, they didn't have the 15' truck that said was available but only a 26'. Once looking at the reservation in the app, I noticed the pickup location had been changed on me without notification and was 30 minutes away. Needless to say, the truck I reserved was not available at the location and time I scheduled. So I was up-charged more for a 26' truck that was way more than I needed and it was not even ready to begin with and took 20 mins to get ready putting me behind for the day. On top of that they added extra charges on the checkout that I normally decline, which led to the expense being more than what I budgeted. They blamed U-Haul for not having the truck, but I am sure that the location is responsible for updating their inventory and availability. Otherwise, it would not have let me make the reservation for what I selected. Correct?
ROBERT C
Dubs Automotive Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Henderson, KY 42420
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Customer Reviews
- 4.5 Average Customer Rating
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Service was great. Liked not having to go to Evansville. Pick up was easy. Drop off was not as easy. Others had blocked the spot where my trailer was. My ONLY issue is the lot is small. I HATED TO LEAVE THE TRAILER IN FRONT OF OTHER TRAILERS.
Matthew HThe lady that helped me was helpful , very nice, sociable. Definitely would come back .
Bobbie TChecking out after hours was very difficult over the phone we ended up couldn't figuring it out and had to go up there the next morning to talk to the people
TREVA OSecond time I have used this dealer. They are wonderful
SYNTHIA N