Terrible experience! The System was down and after driving 1 hour I was told I could wait! After continued expressed frustration I was then given the option to download the app. After doing that I was told that the reservation time was wrong and that it couldn't be changed and that I would have to go to another location several miles away! I asked to call corporate to help navigate and was informed that wasn't an option. To note I also called the day before to confirm pickup time of 8AM and location time. With original reservation I also informed the representative it was a 1-way to Maine and they had it marked as local with a 30 mile cap! I spent an hour trying to secure the reservation before being successful.
MATT B
West Point Auto Spa And Lube
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Highland Falls, NY 10928
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Customer Reviews
- 3.5 Average Customer Rating
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The staff knew the truck was 2 miles away the entire rental period. I called in. They called me. They KNEW I WAS keeping it longer because I'm dealing with evicting a tenant. I was charged THREE TIMES with an additional almost $200. I was also yelled at by the owner twice on 2 different calls and HUNG UP ON. The staff knew i had the truck. Did not notify me that there were late fees even though they knew I safely had the truck and stayed in touch during the 9 days. The truck was driven 5 miles TOTAL. Straight home. And back. Also I was not given a receipt to review when I returned the truck. As nice as some of the employees are this is completely unprofessional conduct ESPECIALLY by an owner. He yelled at me because his staff did NOT put notes in the system that we had spoken and I still had the truck. That is not my responsibility. I do not like to ever give poor service. Ever. And in this case I am angry and disappointed that I was overcharged. When I notified them I was keeping the trick. THAT WAS THE TIME TO NOTIFY ME I WAS SUBJECT TO FEES.
CINDY PEverything went great. One way from NY to NC with no trouble.
VICTORIA RExcellent experience. Smooth, efficient, quick in and out. Thanks.
Jim GSuper convenient, courteous and thorough set up and processing. This U-HAUL location was excellent. Thanks.
Jim G