We couldn't find the location at first. The door was locked and no employees were around so we could return the truck. There was no doorbell or anything. Very unprofessional. When we dropped the key off in the box we took photos and a video of us dropping it in with the identification numbers showing to cover our behinds if someone tried anything. We even dropped it off at least 30 minutes earlier than originally scheduled. 2 days later I get a phone call and 2 emails stating I did not return the truck. The employees clearly did not see the 10 foot uhaul box truck parked directly in front of their building and did not look for the key in their drop box. They tried to get me for a non-return of equipment. It was not Uhaul's fault it was the self storage staff. Plus, they have cameras on the property. Absolutely disgusting behavior! If I need to rent another truck, I will NOT go to this location.
ERIN M
The Lock Box Self Storage In Hiram LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hiram, GA 30141
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Easy transaction ! That truck help moved all of my house. Stuff was amazing. I would definitely recommend.
Mohamed SLot was difficult to hook up trailer too narrow.
Susan DBetter parking. Very limited space and difficult access.
MICHAEL SExcellent service and friendly gentleman who rented to me. He was quite refreshing!
STANLEY J