Two days before pick up in Marietta, was told I had to drive 25-30 minutes to Hiram, GA to pick up van. I asked if I could pick up early and was told they don't open until 10:00 am. Arrived at 10:00 am with no one at the company (dark inside). Called the number no one answered. Then after waiting on hold with uhaul, told it was a self pick up (so I could have received the van earlier). Then told we had to download the uhaul app to receive code. Finally did all that, received the key and the van was almost on empty. Had to pray we made it to gas station. Also when I was told by the company I hired to help us that my cost would be higher than they told me, I called Uhaul to find out what was going on and representative told me they have nothing to do with payment of the mover I booked and paid through your website. She was 100% wrong as I had a payment code. But she said - I don't know what you are talking about. Customer service was unacceptable. No clear direction or information.
Alana R
Golden Key Capital
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hiram, GA 30141
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