Very unpleasant experience. Poor service. No drop box signage, poor instructions on return. It was a total NIGHTMARE to return the truck. After pulling the truck into the yard, the gate closed behind us. WE WERE TRAPPED!!!!!! No afterhours / emergency phone number listed. no visible signage for key drop, nothing! Luckily, I was able flag down a passing ice truck to punch in the gate code from the outside. What a waste of hours! I will NEVER rent from them again, nor will I refer anyone! These people need training in how to set up a rental station and what a minimal customer service level is.
Michelle C
JC Contractors
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hockley, TX 77447
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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she was running late, but keep in touch with us
JUDY SVery good experience and great customer service. Very helpful. Would definitely use again and recommend to others
TERRI HGood experience
WILLIAM WService was quick and courteous. The only negative was that the dropoff spot was muddy, which caused my son to muddy and stain his brand new sneakers.
DINO C