Your employee asked me if I wanted insurance, and I said no. But she anyway added it. When I pointed out that I had refused, she said, “That’s why we tell you to check the contract.” But why should I have to carefully review a long contract, when I’ve rented from U-Haul many times before and no one has ever tried to trick me? You should stop incentivizing employees to sell insurance, because for a few extra dollars they can destroy customers’ trust in your company. Also, I returned the vehicle within one day through after-hours drop-off. For some reason, nobody checked when I actually dropped it off, and I was charged until the staff returned to work, instead of for the actual period I used the truck. Everything else was excellent — the staff were polite, the truck was clean, and the location was great. I was refunded for the second day, but I’m still waiting for the insurance refund. I hope this will be resolved without unnecessary disputes.
ASKANAZ M
Box and Move 2
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hollywood, FL 33020
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
EXCELLENTE SERVICE
EDDY CI recently sold my home and moved into a new condo and have been renting for the past 2 weeks Cargo and 15 Footers from Sid and her crew at this location. She and her co worker should get a raise,they go out of their way to help and make it so much easier during a stressfull move. I will only go to this location for any future dealings. Thank you Bob Perry Blue Note Records Hollywood Florida 33020
ROBERT PPor mi parte fue un excelente servicio esta muy birn
Luber MThis location is amazing! Every time we have a move big or small we always rent from them. The staff always goes above and beyond. I highly recommend.
Daniel A