Customer service was excellentBerteel J.
Snapbox Self Storage Audubon Point
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Horn Lake, MS 38637
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- 4.0 Average Customer Rating
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No dollys air didn't workTravolta P.
Friendly at this locationHeather J.
They rented my truck out to someone else, they had to call them back to bring it to me 🤦🏽â€â™€ï¸ that had me behind on what I had to doAlexus P.
I reserved a 15 foot truck with a ramp. This was the size we needed to get everything in one load. I reserved by phone and they said everything was good. I arrived at the location and got the truck. Put the truck in drive and the whole rest end was making such a racket that I thought it was going to fall out. I called the front office immediately and they sent a mechanic who got in and put it in drive, Dane thing. He said they would take it out of service.. the only other truck they had was a 10 foot truck. When we got in that truck, the check engine light was on but we were told to go ahead and take it and if it breaks down just call uhaul.. needless to say my patience was wearing thin. That was not big enough but at that point, we were out of options. We ended up having to make two trips.. these were 75 mile round trips.. plus it took an extra day. We were completely frustrated and exhausted having to lift the furniture up instead of having a ramp plus having to pay extra for extra miles.. never again. Beware and do not use Uhaul or this location.TERESA M.