Two major issues that ended up creating a cost and conflict. 1.) I was charged for renting 12 pads. There were only 6 pads in the bag. I made do with my own personal padding because by the time I realized I was shorted, the location was closed. 2.) I made it clear I was moving to a rural location a few miles from the drop off location. Because there is no drop off in that vicinity, I would have to drive it back to the closest drop point but I was assured I had extra miles included for this. That turned out to be incorrect and I was charged extra for those additional miles. I did not do any extra driving and the more I think on this point, my original pick up site was changed before I picked up the truck, so I'm sure I paid for part of that distance discrepancy as well.
Alan T
Mountain Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hot Springs, AR 71913
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The truck needs to be equipped with cruise control. Also, I had to carry a step stool to get in and out of the truck. It should be equipped with a step rail or step.
THOMAS HThe entire process was as easy as could be, the two gentlemen working were very helpful and I will definitely use them again!
David MThey were amazing. They realized the tire strap had come of and were very considerate and concerned.
Latrice h