Good customer service!
JOHN S
Blue Sky Self Storage Hot Springs Village
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hot Springs Village, AR 71909
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The original contract with U-Haul for a Trailer rental was set-up incorrectly. The pick up was set for 7/18/25 and drop-off on 7/21/25. This was wrong. The pick-up date was correct, but it was scheduled for a sub station office in Cayce, SC, more than 30 minutes from my house. I actually had an office 5 minutes from my house, but this was not the assigned location. I went there anyway, and upon arrival I was greeted by a man who told me the lady that handled U-Haul called in sick and he could not rent me a trailer. I called customer service and they set the pick-up for the office 10 minutes from my house. I wasted over an hour do to U-Haul's poor scheduling and logistics. Based on this experience, U-Haul would not be my company of choice. Maybe, you ought to give me some kind of discount for my wasted time and aggravation.
Joseph THelpful, knowledgeable, and positive attitude of staff makes for a very nice rental experience
GLENN RWe were not able to get the 10’ truck we reserved weeks in advance. We were informed that we had to switch to a 15’ truck and had to pay more for a truck that was larger than reserved. We were supposed to get extra mileage, but it was not in the system when we returned the truck in Texarkana, AR.
THOMAS DHad to buy covers for my mattress, , the place in Covington va would not take them back , even though they had not been opened, very disappointed
Donald J