Upon arrival at the pickup location (we arrived exactly when we scheduled), the vehicle had not been checked in by the store staff. We waited 45 minutes for them to complete an oil change before they started checking the vehicle in. About an hour had passed and we finally got the keys to the vehicle. The vehicle was filthy. Sticky steering wheel, smelled awful, and someone's old U-Haul contract was still inside of the vehicle. This vehicle was not wiped down in any way prior to being released to us (I assume they were trying to get it to us quickly because of how long they made us wait prior to checking the vehicle in). I would absolutely NOT recommend using U-Haul this way. Just go to a U-Haul location and not one of these "Certified" locations.
JORDAN R
Northwest Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in House Springs, MO 63051
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Windshield cracked at top ; not noticeable because of location !!!
LARRY FGreat service. Hassle free.
Alan HOffice was neat and clean. Checking in and out was quick and easy. They were very nice to work with.
Renee MEverything was great. The trailer was already hooked up and ready for us to go. Thank you.
JOANNE M