The truck was absolutely amazing with no issues. On the other hand the location was a disaster. I could not even take all the pictures necessary to return the van as stray pitbulls were roaming the property barking at me and I did not feel safe. This area is not conducive to a late night drop off after a long day of moving and needs to be solved.
SHREYAS S
Lavish Living
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Houston, TX 77004
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Guys were very accommodating to help us had no issues at all
WILLIAM HRather shabby looking from the outside, but equipment all seemed to be in good condition and dollies are available. Attendant was very friendly and took care of me promptly. My only complaint was with app which I wasted 40 minutes of my rental trying to check in using.
Eric TZero concerns or complaints! You guys were WONDERFUL! I appreciate all of your help with my rental and return process. Great customer service! I won’t hesitate to return if needed.
Aisha LDid not have doolies and pads and sent me to another location and they only had pads. Management said where I rented it should have called. Transmission has a loud soumd metallic sound on the highway and we had to wear noise cancelling ear phones for 13 hours. Where I turned it in the gentleman asked for the keys and did not even check the vehicle which had the damage when I picked it up. The person I rented it from did not even come out to check thw truck before I took it and did not even provide a pretrip damage sheetnto go over the teuck before I left. I lost a half day buying dollies that they did not. I would never use you people again and that is why I use Penski.
Michael M