upon pick up the customer clearly stated and was aware that the U-Haul was dirty there was oil in the ground I had to clean it I had to return the truck clean as well swept full of gas and when returning the U-Haul the images in the app we're not reading the odometer, I requested assistance from the employees at the shop and explain to them that I needed to reopen the truck again after the key was already turned into the box, the employees denied my request stating that as long as I put gas "It will be ok". I've documented everything on my personal gallery and will be escalating this as soon as possible. That is unacceptable for these type of people to be running businesses like that representing U-Haul as a company.
Luis M
Fastlane Auto Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Houston, TX 77063
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Charles RConsummate professionals. Fair price. Easy access.
CHARLES BThe employee was a nice guy and helpful. The truck however was a disaster. The CEL was on and it stalled at every stop. The engine sputtered horribly from take off and at every speed. There is also a transmission problem, I believe, but it could be related to the engine. The truck was clean and I managed to get my move accomplished but WOW what an adventure. We made it fun and got through it but it was the worst move experience I ever had. The truck needs serious attention.
JEFFREY KWhen I picked up the truck the attendant said they had already checked the vehicle out. I inspected the vehicle for damage and tires. Both were fine. But when I aRRIVED AT MY STORAGE UNIT TO LOAD UP, WHEN i OPENED THE BACK OF THE TRUCK THERE WER 3 6 FOOT TALL X 4FT WIDE SHELVING UNITS FILLING UP THE BACK END. i TRIED TO CALL fAST lANE BUT THEY NEVER PICKED UP THE PHONE. 6 CALLS! sO i HAD TO DISPOSE OF THE SHELVING. iT WAS A HASSLE!!
JEFFREY E