The woman there did what she could for me given the circumstances that I explained to her
Jennifer H
City Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Idaho Falls, ID 83401
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Not the location issue, but.... equipment electrical not checked prior to delivery. Trailer connected, tested lights... issue. Couldn't allow Trailer to leave. Was sent to a location that did not rent uhaul trailers. Put me 2 hours behind. Not to mention road work detour in front of rental that made it a nightmare for out of town renters to navigate to get to the location. I was NOT HAPPPY AT ALL WITH SERVICE AND MAKING OTHERS WAIT!
MICHAEL LHad to wait for someone to open store. My appointment was at 10:00 am Then she didn’t have the tool to lift trailer to attach to vehicle so she had to call area manager while we waited I tried to help her pick up and load on my vehicle so I could get it loaded and leave but it was way to heavy for us to load. Finally another woman showed up and helped us load. The manager said she was going to call to get me a discount or refund but I have not heard anything. I was there for over a hour. I have used Uhaul many times and not ever had this problem. Y’all need to provide the stores with proper equipment and please contact me for discount in my next rental as I will be needing another soon.
TERRI HN/A
Julie LAttendant was very helpful.
Julie L