I have been to this location twice and the customer service is terrible. I'm fairly certain it was the same representative both times. Hopefully, this is just the reflection of an individual and not the company. I will not return to this location the next time I need rental services. I'd rather drive farther and try alternative location.
Trailer Rental & Towing in Irondequoit, NY at U-Haul Moving & Storage of West Irondequoit
Moving to or from Irondequoit, NY? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Irondequoit, NY 14621 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Irondequoit, NY
Cargo trailers in Irondequoit, NY are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul Moving & Storage of West Irondequoit!
Utility trailers are perfect for towing large or oversize cargo in Irondequoit, NY 14621. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul Moving & Storage of West Irondequoit provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Irondequoit, NY and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Irondequoit, NY online today!
Trailer and Towing Supplies
Fast and professional service at this location.
I really wish the truck had had automatic windows, it would have made life more pleasant, but I'm honestly not sure if any of the trucks come equipped with that?
Nothing thank you
Great customer service
Not enough people working. Only one attendant there so you had to wait.
The people that work there are friendly and professional. They answered all of my questions. Thanks for a great experience.
I ordered a 26' truck, got a 20' truck. They said that location does not even have 26' trucks.
It took longer to get the trailer connected to my vehicle that it should because of how the trailer was stored. Also this was the third location that I had to go to because the trailer I reserved was not available at the previous locations which was very frustrating.
Don't reserve trucks you don't have - I had movers scheduled and paid for through your site and your help merely offered me a new Day and time - - Not acceptable! Don't make me wait in line over 30 minutes Don't give me a truck that has mal-aligned wheels Don't leave empty beer cans under the seats! Clean the trucks so I don't catch COVID Answer your phone ( on hold over 45 minutes waiting before I hung up Answer chat on the website (waited 28 minutes for response Then she ended the chat when I told her the situation was unacceptable! Hmmm - anything else?
We had to jump the truck it didn't want to turn on
I was informed that I would have a copy of my receipt emailed to me. I never recieved it.
Trailer had bad extension cable for lights. Had I not checked before I left, I wouldn't have had any. Original reservation was at U-Haul 1875 E Ridge Rd. Got there and they said they didn't have the trailer I needed (said on-line I'd get $50 if the trailer I reserved wasn't there??). Spent 1/2 hr I didn't have while they switched the reservation to 1106 E Ridge Rd.
Friendly and efficient location. Truck was running well, brakes, acceleration, etc. AC was strong. The person that served me at the location was friendly and worked at a good pace even though he was the only person there. Would definitely rent here again. Only downside, no furniture blankets to rent, but that's always possible.
The employees were nice, and the check in/ return process was better than I've experienced in the past at basis uhaul locations. However, all of the glass in the vehicle was so dirty/ covered in film, that it was actually dangerous to drive, especially in bright sun. Additionally, the vehicle smelled. I was in a hurry, so did not return to the location. I cleaned the glass myself and aired the vehicle out. I told the employee about the issue when returning the vehicle and all he said was "we're having trouble getting good help".
Vehicle returned in the exact same condition as it was in when picked up and a $25 cleaning charge showed up on my final bill!!
This location is a disgrace to UHaul. The employee was unhelpful, lied and the location charged me an extra day when in fact the truck was returned two days early. The employees are lazy and incompetent. I would not use this location again.
I reserved the van the night prior to needing it. It was a very simple process. I was impressed with the cleanliness of the van and the staff was pleasant. I will certainly use this location again.
The store manager, Jaz, needs to improve her customer service. The truck that we were supposed to rent was stolen. She didn't tell us until after charging us that we couldn't rent it for the full time we reserved it for. The reason I reserved it for two days is because we needed the truck for the afternoon of the second day and we were informed we needed to have it returned before noon. She never even tried to show empathy or compassion for this added stress during an already stressful time all she said for an apology was "we are only human we can only do so much."
Perfect customer service
Make sure your employees wear masks. Its not very effective when only clients are required to wear them. Also, it's just not safe these days!
I always have a great experience at this location. I recommend to anybody who needs amazing service
This location was most excellent. Jazz was friendly and pleasant, well-informed, extremely helpful, and quick. I have rented from Uhaul several times in y 52 years, and this was my best experience ever.