We had a terrible experience at the first drop off location. We were re routed to this one. Was on the phone with ppl one and a half hours to fix the mix up that Uhaul created. I’m not using uhaul again after this experience
PATRICK F
Chilly Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Irving, TX 75063
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- 4.0 Average Customer Rating
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I recently rented a U-Haul truck and unfortunately had a very disappointing experience. The vehicle appeared to have mechanical issues — it shifted slowly, as though there were problems with the transmission. The brakes felt soft and unresponsive, which made driving and stopping quite unsafe. In addition to the mechanical concerns, the truck was not clean when I received it and had an unpleasant odor inside. To make matters worse, the truck leaked during the night, resulting in several of my boxes becoming wet and damaged. Overall, this experience fell far below the level of quality and reliability I expected from U-Haul. I hope this feedback is taken seriously and that vehicle maintenance and inspection standards are reviewed to prevent this from happening to other customers in the future. Sincerely, Tresa Jones
Tresa JWhen i took the uhaul there itself i took the picture of the miles and when i returned i took the picture. My whole trip was 45 miles and uhaul charged me for 48 miles. Didn’t get how they do that.
Ajinkya SI had book the truck at another location which was very disappointing they had the truck but no keys and they didn't inform us before hand. They had this information for many hours luckily I was able to change the location and truck so overall it got resolved but no thanks to them
ANJU KThey charged me extra fee of 15$ which was not initially in the contract
Vishvak T