They charged me extra fee of 15$ which was not initially in the contract
Vishvak T
Chilly Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Irving, TX 75063
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The female cashier in Chilly Mart was very helpful and walked me thru the process of U haul renting from the app. When returning U-Haul vehicle she was very patient and walked me through the return process.
ANTHONY JThey were efficient in the sense that they at least had a truck on hand, however, I made a reservation for a 12' truck roughly 3 weeks in advance. I noticed that the week of, my reservation was updated to a 15' truck. I assumed that the location just did not provide a 12' truck. The day of my reservation, I get to the UHaul and am informed they only have 10', 15', and 20' trucks. She then informed me that they have no 15' trucks and that all they had was a 10' truck. Considering I had two apartments to completely pack and unpack in one day, I did not have time to find another truck. Additionally, when they updated my reservation to the 10' truck, they also changed my drop off location to go back to the same place I picked the truck off rather than in the city I was moving to. Usually I really enjoy using UHaul, but this experience was quite frustrating. The only reason they are not getting a one star is because the staff had a good attitude.
COLLENS WEngine light was “ON” the clerk at the counter was ill informed and asked to bring the truck at noon but then charged me for an extra day saying I wasn’t working that day. Horrible experience please close down this location. Thankful to U-Haul for reimbursement of that extra day, the clerk at the counter was so rude and unhelpful
ZUBAIR YMobile pickup process was really confusing and tough.
ABUSAJITH A