I walked into return my trailer. The lady was sitting behind the window on her personal phone. She barely spoke. I said I’m here to return a trailer. I said don’t you need my name? I gave her my name. I said don’t you need to get up and come check the trailer and she said no I’ll check it in later. I find out 24 hours later that she never checked the trailer in so I had to call the U-Haul customer service number who had to contact that facility Directly so that trailer sat there from Saturday till Monday, not checked in in my name. I was furious. She was lazy and incompetent. It was obvious from her demeanor that she was lazy and didn’t really care about her job. So that trailer sat in Jackson, Mississippi, which has horrible crime for 48 hours not locked on that lot in my name. Also, I rented this trailer originally to be an in town rental. I called and switched it to an out of town. It didn’t get switched in the computer. I had to go through eight or nine different people to finally get a nice lady to help me cancel that reservation make a new reservation so that I can drop this trailer in Jackson since I had no way to get it back to 203 hours away. Some people in customer service were very nice. I had one though who was not because she wouldn’t let me talk, and I was already upset. She actually disconnected me hung up on methen sent me to a number of a customer service person in freaking Oklahoma. I’m in Mississippi. I will never rent from U-Haul again.
KELLIE D
Prestige Storage Jackson
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jackson, MS 39206
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Very nice lady.
John NHad a very good experience and was able to extend as needed due to unforseen circumstances. They were very nice and accommodating and didn't fuss at me for backing up crooked, we both actually laughed about it lol. Will definitely use again.
James DThe staff there, primarily Felicia, was thorough and patient with the requirements and expectations regarding the rental. The spirit in the office is welcoming, which can be overwhelming for anyone during times of personal transition. Interruptions always happen while moving, but contacting them immediately can only improve your experience at this U-Haul office. If only customer service was a staple at every business establish like this, highlights would be difficult to award. I was honored to used this U-haul and would highly recommend their services to the public.
Anasa HThe person at the site was friendly, knowledgeable and helpful.
Demetric c