Made reservation a weeks before the needed date. Physically whent in to the location days before the needed date and confirmed everything with the representative via telecommunication. Arrived at location to pick up and the reservation was not prepared or available. Called uhaul and the respresentative and to find a truck at another location. Once I turned in the truck it cost me more than my original reservation, not to mention the extra $100.00 I had to pay the young men who assisted with the move because I was late to the location over an hour. The absolute worst uhaul experience I've ever had and I've been useing uhaul for many years. The location is clean and up to date, with the latest technology however what matters is getting your truck on the time scheduled. There is no excuse for this lack of preparation. Especially when I made the reservation ahead of time and physically visited the location to confirm it.
Marvin S
Beach Bites Square
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jacksonville, FL 32211
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The man working was very friendly. I originally booked my pick up location at the Neptune beach, fl location and after assuring me that was my pick up location they canted it yo the Larkin Road location which was 30 minutes away instead of 5. Very frustrating
debbie dOvercharged for fuel to no resolve
JAVETT LI was an emergency and this saved me. Thank you 🙏🏾
TIFFANY KAll good. Great service.
VICENTE J