I had a really disappointing experience with this U-Haul rental. The truck had a very strong, unpleasant odor that smelled like urine, which made the entire moving process extremely uncomfortable. Unfortunately, the smell was so bad that it actually transferred onto my furniture, leaving it with the same horrible odor. Cleanliness should be a basic standard, especially for something customers are expected to spend hours in and use to transport their personal belongings. I hope they seriously improve their maintenance and inspection process because this was completely unacceptable.
GIOVANNA V
Speedy Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jacksonville, FL 32216
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Customer Reviews
- 4.0 Average Customer Rating
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Customer service was not great. The guy behind the window did not offer any information, or support. Basically just stayed silent and checked us in. The food Mart is just that, a food Mart. There are sketchy people hanging around outside. Not very inviting. Other than that, check in and check out was quick and easy. There were no issues with the truck other than the AC vents did not work. If I were to compare this place to other U-Haul facilities, I rated it as only average as other facilities are more like a store for U-Haul products.
MITCHELL MExcellent to deal with!
Matt HThe person there was so helpful, made everything so easy. I could not park the u hall, he did everything for me. He is just great person. Thanks to him. I strongly recommend this location.
YUNUS DThis truck was dirty.
RICHARD W