The 20’ truck was not available although I booked weeks in advance. I was given a 26’ truck. The person at the location was not there when I arrived so he taught his wife how to do my rental over the phone. This took a considerable amount of time. Nearly 1 hour. Next the truck did not have a hand cart that I requested. Also. When I went to get into the truck it was sitting in water over my ankles deep. The wife would not move the truck for me her husband said it It would have taken him over 30 minutes to get to the Uhaul location and move the truck to a dry place. As I was already 45 minutes late to meet the moving helpers I waded through the water. Also there was only enough gas to travel 50 km. I was not going to get gas at the station where the U-Haul truck was located as I was too angry for the lack of service. I will not recommend this location ever.
Nancy C
Esso Station & EZ Go Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jarvis, ON N0A1J0
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Customer Reviews
- 2.0 Average Customer Rating
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It took 25 minutes to sign up and received way to many emails but the trailer itself was awesome
RICHARD Mthey charge me a lot extra for fuel
MOHAMMAD MThe truck was dirty when I got in it. Not overly gross, but certainly wasn't clean and had juice or something spilt on the inside.
CODY JI had reserved a 10 foot truck at the Hagersville location. When I went to pick it up, they only had a cargo van for me, even though I had the confirmation for a 10 foot. So my choices were take the cargo van, or drive to Jarvis to pick up a 15 foot truck they would give me for the price of the 10 foot. OK. So I drove to the Esso location, and the woman behind the counter was not trained on the computer, and had little idea how to get the truck to me. She had someone face timing on the phone. It took about 45 minutes for me to finally get the truck. I doubt I’ll ever use them again. Very disappointing.
Jen T