Equipment I requested well in advance was not in the truck. Location was not open. So had to hand move all cartons which created delays. Returned the truck less than an hour late and was charged double rental fees and insurance but yet they failed to refund the dolly charge that were reported when rented. My bill doubled from the quote for under an hour of being late returning with no consideration of the time it cost me for the equipment not being on the truck that I requested. Had to carry every carton that day by hand individually. After sending in a rebuttal I was refunded just $15. This was second time my equipment was not in a truck I rented. I will tell every persons in my family and within earshot for the future to never rent from Uhaul. There are too many other options similar to be treated like this while they hold no one accountable at their partners for not creating a quality customer experience.
Jeremy J
Vintage Trading Post JP 2 LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jasper, AL 35501
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Customer Reviews
- 4.5 Average Customer Rating
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Not sure but the taillights on the trailer didn't work when I finally got to drive to my destination.
Garvie WGreat service
ROBERT HFix your app, and don't charge me a cleaning fee especially since I had to clean other peoples messes. Also the door feels like it's going to fall off.
Payton PPick up easy allowed me to take pics and upload all on phone....drop off said I didn't have rental and was very hard and store had 1 employee...no iPad had to use her personal phone and poor cell phone coverage. Ginger(was very courteous and helpful) thankfully req transfer and found us as even though uhaul sent me the address we dropped off as drop off location.
Thomas H