When scheduling, it is important for the customer and representative to know if the location is actually open for in person pick up and not just for mobile use. It would also be beneficial if the location had good customer service and did not speak down to the customer because they were scheduled to pick up the truck in person although they were “closed” (not what is represented online). Very frustrating when the communication error moreso on the people you are paying for a service, and yet they lack the courtesy to respect your time.
Ryan B
Pomaika i Flowers
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kaneohe, HI 96744
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The problem is NOT with the location, but with the mobil pickup. The APP is brain dead. It does not do what it is supposed to do and that forced me to call into the national support line. Even she was stumped on one. She kept telling me to click on a place on the online form that was not present. And I could not check the box that says I've read the Ts and Cs. It turns out that you have to go to them, scroll down to the bottom and accept them there. WHen you go back, sure enough, the box is checked and you can continue. It took nearly an hour to do something that should have been 10 minutes or so. Checking back in was way easier.
David STeach your customer service agents how to give code to customer on how to get key for truck when system not working. Gray continue never worked. A nightmare of a day. Just grateful my family is alive.
Cynthia MEverything was great. The key lock box isn’t the easiest to open. That could be updated. Very easy to book, pick up and drop off. Highly recommend.
Ian GBez , the proprietor was awesome. However, the process to rent a vehicle through Uhaul is ridiculous! What happened to the good old days of walking in and speaking with someone, showing him your drivers license, signing a form and being off on your day?
Kent D