I ordered a 5’x8’ trailer and they U-Haul upgraded to a 6’x12’ at no extra charge due to availability. I asked if the trailer had the same number of axles because I was running a lot of toll roads. The lady said it did, but it had 2 axles instead of one. This was the only down side of my experience with U-Haul. My wife picked up the trailer and seemed that everything was ok, but checking it the evening before we left I found a bad tire. I contacted the service dept and they had the tire replaced in about an hour. I was very impressed. Everyone I worked with was very helpful and curious.
TAMMY G
Worrells Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kendallville, IN 46755
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Renting a truck with 133k on the odometer with 11% left on the oil change was a bit uneasy for my nearly 200 mile trip. The AC pulsed with the engine. Mechanically I made it through the trip without any breakdowns so I cannot give a harsh rating. The people I worked with from pickup to revising my drop off location were great.
RICHARD ZApparently they close a little early before we arrived, but with a phone call and the help of a employee that seen us trying to drop the unit that stop and help us to where we could drop it the unit. both the Gentleman on the phone and the employee was helpful and polite and professional.
HARRY WExcellent customer service.
MICHAEL HNote: Dropoff was weekend, no personnel but easy to recognize where to drop off & drop box well marked.
JOHN M