Worst experience ever. First you tell me any U-Haul dealer I can drop-off at so I select one that is a 45 minute drive away from me. After picking up the trailer and loading it you decide later that day or next day to change the drop-off to some location in the boondocks that was a long way out of my way Massey, ON and tried to say that we agreed on that location well bullshit to that. I would have been okay with Sudbury as at least it would have been on my drive back. For a $400+ rental asking someone to drive another 200+KM after driving 600+KM is unacceptable. The trailer had grease all over the hitch and wasn't swept clean as it had grass and dust still in it, but I didn't complain about it as I assumed that was minor. However, the changing of plans hours after a person picks up a trailer is totally unacceptable.
TREVOR F
Ottawa Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kitchener, ON N2E1L9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Pre-rental is a little bit of a process… I never had to take pictures of all the angles of a tental on my phone.. I don’t feel that this should be the job of a customer that is renting an equipment. It should be the job of the person you are renting it from.
BEATRIZ GThe equipment was great, the fella I interacted with when I returned the vehicle was so gracious and pleasant to deal with. My only "gripe" is if it is a night pickup, there are no outside lights around the property making things very hard to navigate or for the pictures for mobile pick up.
Angela DGreat and Friendly customer service. Thanks
anmoldeep sThe only thing that was disappointing was the direction of the trailer when I picked it up. It was placed so I would have to back it out onto a very busy street. Parking area is too small for turn arounds if cars are at the convenience store.
CATHERINE B