I didn’t realize it was completely self service. If I had a friend new to truck rentals, I would direct them to a full service dealer. The truck was clean, but the app would not let me check out the truck. Luckily, the field rep was close by and he was able to get me on my way. The truck displayed a warning about the traction control after about 10 miles of highway driving. I texted the field rep to see if it was safe to take it on my 200 mile journey. I still have not heard back from him- 3 days after I picked up the truck.
Susan R
Chapman Hemp Solutions
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Knoxville, TN 37920
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Customer Reviews
- 4.0 Average Customer Rating
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Your truck was a piece of junk and should not have been rented out. Upon arrival to my destination, the truckbox leaked and my belongings were wet and a bookcase was damaged and ruined and we had to open multiple boxes and wash the clothes, buy new boxes and returned to our new storage space. Very disappointed for the time to do the claim when I sent the pictures in and I should not have to go thru all the hassle and paperwork that will probably get me much of nothing in reimbursement. The truck had been repaired extensively and should never have been rented. Unfortunately, I’m the victim with the hassle and I’m contemplating whether to continue with the claim. From the pictures I sent to Shannon Ellard, the field rep for Uhaul in Knoxville Tennessee, whom was a great and helpful person, should be able to figure out the compensation for something that will probably pay out a couple hundred dollars at most. The value of the bookcase around $75 and new boxes and time to wash clothes and buy new boxes and repack. Otherwise not sure it’s worth my my time to continue with the claim. Reservation number 27083144. Do me right Uhaul
mark oDrop off was easy.
STEVEN PI planned for a day but ended up needing four. Exceptional service beyond that.
Don EIt’s a small area and ithe edges have overgrowth that makes the area look unkempt.
GALE A