I called before my pickup due to cold weather asking for tires to be checked and truck to be started. I got "we just opened", but the truck was running when I arrived and was full of fuel. When I asked about air pressure in the tires I was told "we just rent them, we don't service them". There was snow and ice on the windshield (as expected) but no scraper in the truck, I grabbed a tire gauge and scraper from my vehicle. As soon as I went to "drive away" the check engine light came on. I was offered the 26' truck (way too big for my needs and number of miles to be driven), while the gentleman talked with someone on the phone asking "what I wanted to do about it". I was frustrated, I decided to check the gas cap, all the gauges were fine, and I took the truck, hoping for the best. Yes, it was 8:30 in the morning. Yes, it was very cold. I expected more care to be given, not less! On the plus side, I had ZERO trouble with the truck, though the gas mileage was very poor, 11mpg for a 10' truck, guessing between the cold and whatever the engine code is from, that was the result.
TINA C
Batteries and Things Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in La Salle, IL 61301
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- 4.0 Average Customer Rating
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I spent 45 minutes trying to do the drop off procedure only to be told that It couldn’t be completed.
DOUGLAS BI was way overcharged for just a one day rental.almlst $200 which is bullshit and all the hidden charges are ridiculous.they fucking suck
DANiel MDid not like renting procedure on closed days
Mike WThe U-haul app is not user friendly. I tried to do the 24/7 pickup feature and had a very hard time with the app.
Kathy B