There was no option of online pick up at this location and at the time of the scheduled pick up there was no nobody that could give me the key of the rental truck. I called at the location’s phone number, but even if it indicated that the location was open, no one was picking up. I called the U-Haul help line and they could see my reservation, but even they couldn’t help us in any way. After a significant amount of time waiting, an employee finally showed up. At that point, the customer service was great. They adjusted our return time in accordance to the delay that they had created. It’s not my first bad experience with picking up a U-Haul truck. At first I wanted to give the company a chance of redemption. Maybe at was a just a bad luck or a bad location, but after having tried different pick up locations, it keeps failing delivering a service without any problem. U-Haul is very competitive with their low price and their numerous pick up locations, but I may have to seriously think if next time I’ll rent with U-Haul.
Tristan B
Auto Publique Mirabel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lachute, QC J8H1E7
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The Online process did not work, i had to come back the next day and by chance the owner was there by luck. The online process is a pain
Francois DApplication non fonctionnelle pour le pickup du camion, impossible de rejoindre le support par téléphone, finalement j'ai reçu les instructions de pickup 30 minutes en retard par courriel, manquait de l'équipement pour lequel j'ai payé.
Stephane MWas great service and i can't think of anything to improve. Staff was very friendly and accomadating .
DONALD SThe guy make a big mistake on fuel level and even if I text him several times , still no answer. We travel 51 miles and he charges us us 228$ of fuel and I go to gaz station to put fuel at same level as 5 hours ago
Marie-Eve B