You were never notified of location change spent over an hour trying to pick up the truck. When we got to the new location, nobody was at the store. After calling customer service they got semi lined and we did it over the phone. I felt very uncomfortable picking up the truck, but I don’t have someone looking at it with me. The truck only had a quarter tank of gas. It was filthy leaked oil and I had to clean the back of the truck out before we used it cause it smelled like cat pee. I was very disappointed in U-Haul and this experience to the point is I canceled my next reservation due to this experience. I’d rather pay more and have equipment that you can rely on.
Frederick S
Evans Mobile Cuisine
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ladson, SC 29456
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The location was very very tight " was the location clean and inviting " dose not apply its a drop box location
Alfred MEvan was so kind. I had no idea what I was doing. She helped me pick the right size truck and helped me with all the other stuff I would need to move. I will be back. So happy to find someone, especially a younger person, who understands customer service these days.
Lauren tStop charging for after the vehicle was dropped off before 24/hrs and ot said we used 50 miles which was incorrect. We barely used 10 miles.
SONDRA MGreat customer service
ANGELA B