Nothing I had reserved was pre staged in the truck. Took about 20 minutes to get the keys after being asked and forced to reanswer and provide information already given with the online reservation. What is the point of the reservation and providing all of the information if I will just have to give it again. The final straw was she changed my drop off location without my knowledge or consent. I made it work but that is a completely unacceptable practice.
Kevin M
Corner Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lafayette, CO 80026
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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All good
Robert WJust a gas station, but the guy who worked there knew exactly what to do, and he handled the rental efficiently and professionally.
David NTerrible customer service. couldn't figure out how to process my payment, kept helping other customers in the middle of trying to resolve it. I finally called customer service line because she said she didn't have any number to call. Finally got in touch with area rep, who said the location should have his cell phone number. I had to suggest cancelling existing reservation and trying a new one, which eventually worked. Then she couldn't tell me where the truck was in the lot. I asked about doing a walk around for existing damage, and she said it was all in good condition and we didn't need to and walked away. I subsequently found several dents/scratches/etc, which is fine, truck doesn't have to be perfect, but I wanted them documented so I wasn't charged for them. I did submit damage report on the website through automated text, so hopefully that will be OK. Overall, UHaul themselves was fine, but the location was completely unknowledgeable and unhelpful.
REBECCA SEverything went great
Manuela P