Our original pick up location was much closer to where we needed it to be, but when we went to pick it up, no one answered our knock on the office door, so we walked around the building looking for another entrance. We walked back to the office door and seen someone walking out. When we went back to the office door, there was a note that they were out to lunch, so I approached the man that had walked out in front of us and he said he was now on lunch and that we would have to call another number that he provided. After a few minutes of us trying to get a hold of someone, that man came back up and said that our truck had not been delivered yet and that we would have to call that number to get another truck. I thought that was very rude that he could not have helped us, but instead thought his lunch was more important. We were from out of town and had already waited until mid-day for a pickup only to have to be sent to another location delaying our loading and leave time. Very frustrated with the service at the original location. Needless to say, the location we did end up picking up from was extremely polite and happy to help us.
James R
Lock & Leave Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lake Forest, CA 92630
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Nice and friendly and fast service !!
JEFFREY LFriendly staff.
LINDA LThe guy at the front desk was awesome. Very helpful and straightforward. The truck itself didn’t drive great but got the job done. Besides that everything was great.
RHYAN FCheck in and check was fast and friendly - one of the best customer service I’ve experienced!
SAMMIE N