Disappointing Experience with U-Haul. Not the location. My pick-up location was changed three times, with the final site more than 40 miles round trip from my original choice. The reservation time was also adjusted without notice, and the company couldn’t confirm the availability of the dollies I ordered. Later, U-Haul changed my drop-off location and added a $30 mileage overage at return. The overall process was inconvenient and poorly coordinated.
WILLIAM J
Lock & Leave Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lake Forest, CA 92630
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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When I picked up the truck we were informed my credit card would not be charged until our drop off destination. I used my card during our long drive to out gas on the truck only to find out half way to Portland my card was denied. When I finally called my bank Monday morning to find out what happened the told me Uhaul had charged my card Saturday 10/26 only 24 hours from pickup and my card had now $70 of insufficient fund charges added to my card. I called the Uhaul and a guy out a claim in to an area field manager to have him concoct me asap to clear this mess up. I expect a call and speak with him directly before 10/31
JEANETTE EThe pick-up and drop-off were very simple and smooth.
BRIAN DWe rented a truck for pick-up at 8:00 AM at a location near us. The day before the pick-up, we were told we couldn't pick up the truck until 10 AM at a location many miles away from us. We selected a location for drop-off a block from the storage unit, and were told we had to deliver the truck some miles away instead. At the end of it, you charged us $20 plus tax for bringing the truck back 20 minutes late. Whose fault was that? Your failure on pick-up time and location and drop-off location cost us at least 3 hours. We are very dissatisfied with this experience.
THOMAS LThe check in staff at this location is absolutely amazing! He was professional, knowledgeable and friendly. His customer service was perfection and had me on my way very quickly. I also worked with two phone agents to delay my pickup time twice and they were also excellent!
TIN H