Poor service
NATALI C
Marathon 1451 Corp
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lake PLacid, FL 33852
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Customer Reviews
- 4.0 Average Customer Rating
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Our reservation pick-up was at a 'neighborhood' pick-up location. We reserved a 20 foot truck, 48 pads and 2 appliance and 1 utility dolly. This was the first time the attendent had handled a U-Haul transaction so she had to solicit the help of a U-Haul employee via Facetime (thank goodness)! They didn't have all the pads and and the other items were 'somewhere in the back'. My husband had to load those items into the truck. We did get additional miles and a few extra days with the truck for the inconvenience. The truck was fairly clean, however, everytime we went more than 59 MPH, there was a horrendous noise coming from the dash. It sounded like a bazooka horn you hear on NY Eve. We dealt with this for our entire trip, which was 1000 miles! NEVER again. Who checks and maintains these vehicles? NEVER again!!
Donna COutstanding customer service. The clerk at the rental location was alone and barely spoke English. Despite this she worked very hard to make my rental transaction. It is rare these days to find employees who truly care and are willing to make the extra effort. I was a bit frustrated, but my frustration was more than offset by my admiration of the young clerk's effort. Well done!
James SVery helpful and kind
Hannelore MThe attendant seemed the U-Haul side was secondary to their deli and convient store operation. Nobody came from behind the counter to assist with the trailer hitching to my vehicle, even thou there were two behind the counter, not to mention a few more employees working in an attached vehicle repair building. Attendant simply pointer the the trailer and said your all set. I asked “so I just hook it up myself and go?” He said “ yes your all set”. Emmidietly I seen there was no dolly crank so I waited a while for someone to come out.I tested the lift, it seemed a struggle but I was able to do it. The trailer performed well except for one side light that seemed to be off more than it was on. It just seemed odd I had to manually lift the trailer tong off the ground and no attendant made sure all was good before I left. I’m a 68 year old retired man with a few medical conditions. This experience made me feel U-Haul trailer rentals were for a younger group. This is why I would not recommend this location to persons of my age. I really don’t reply to these surveys but after returning the trailer to anouther location, it would seem the issue is just this location and not U-Haul as a whole.
Ron W