The truck leaked and all of are items inside got wet the worst was the bed mattress explained what happened to the U Haul distributor and she said nothing about reimbursing us
Kelvin B
Marathon 1451 Corp
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lake PLacid, FL 33852
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Customer Reviews
- 4.0 Average Customer Rating
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Poor service
NATALI COur reservation pick-up was at a 'neighborhood' pick-up location. We reserved a 20 foot truck, 48 pads and 2 appliance and 1 utility dolly. This was the first time the attendent had handled a U-Haul transaction so she had to solicit the help of a U-Haul employee via Facetime (thank goodness)! They didn't have all the pads and and the other items were 'somewhere in the back'. My husband had to load those items into the truck. We did get additional miles and a few extra days with the truck for the inconvenience. The truck was fairly clean, however, everytime we went more than 59 MPH, there was a horrendous noise coming from the dash. It sounded like a bazooka horn you hear on NY Eve. We dealt with this for our entire trip, which was 1000 miles! NEVER again. Who checks and maintains these vehicles? NEVER again!!
Donna COutstanding customer service. The clerk at the rental location was alone and barely spoke English. Despite this she worked very hard to make my rental transaction. It is rare these days to find employees who truly care and are willing to make the extra effort. I was a bit frustrated, but my frustration was more than offset by my admiration of the young clerk's effort. Well done!
James SVery helpful and kind
Hannelore M