The ladies customer service was excellent.
CATRICE S
K6 Smoke Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lancaster, CA 93535
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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We reserved equipment including appliance Dollys as well as two furniture dollys however our reserved equipment we needed was not there. The smoke shop sent us to a different location saying they had Dollys for us however when we arrived they didn’t have what we ordered and this caused an over two hour delay for our moving experience. I would not reserve from this location again even though it was not our reservation choice in the first place. Terrible pick up experience from both places.
Lauren WIt was awkward cuz the attendant lady was on the phone with a friend the whole time...
Rosa MEmployees seems bothered that we were renting the u-haul. They were on their phones while talking to me which is so disrespectful and took their sweet time to go check the truck after I dropped it off. This location should be close because the environment doesn't feel safe either.
Hector RI dropped off the uhaul the same night and when I tried to do the return process after hours it wouldn't let me upload any of the information so it said just to drop off the keys. Uhaul then called me 3 - 4 times throughout the following week asking me when I was going to return the truck. I let them know I had returned it on Sunday night around 8 pm and they said it should be fine. When I finally got my receipt I saw that I was charged for 4 extra days. I will not be using Uhaul anymore. Every time I use their services something in my order is missing or I am charged for something incorrectly.
Dalia V