The lady at Pinnacle was great to deal with . The U Haul van however was not in good condition. Needs maintance , back door was hard to roll up , the drivers door squeaked, mirrors would not adjust were seized very dangerous for driving, unit smelled of smoke . The rear of the truck was being used by homeless to live in . There was a syringe and needle in the back, 2 litre bottle of water from when they slept there , cigarette butts, wrappings from cigarette packs. Smell in the cab was of cigarettes, coffee stains from coffee cup holders. Took 1 1/2 hours to sign out the truck . Was originally booked to be picked up at this location and after getting there I was told to go to another location which I had no way of traveling there which was why I wanted this location as my storage was next door and that’s where I parked my vehicle .
bob b
Pinnacle PS Site Services
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Langley, BC V3A4L8
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Customer Reviews
- 3.5 Average Customer Rating
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Only used this closed location as a drop off
DOUGLAS HIt's was a new location and manager was new to uhaul experience. Incredibly helpful the manager was, unfortunately when I had called to head office/main service department to discuss issue with a trailer, the staff in the help call centre were not helpful, dismissive and probably should take some customer service training courses.
CHRISTOPHER CWebsite gave us an option to check in via mobile app or customer service. We chose in person. When we got there not a single person knew what was going on. We ended up wasting an hour at the parking lot trying to figure out how to check in via the app.
John RIt would have been helpful to know the pick up location was a remote location with out a representative available to assist
John H