When I rented the equipment the person who waited on me was very helpful and very pleasant could not have asked for a better experience. When I returned the equipment Peyton ignored me and when I asked for help was rude and displayed a poor attitude. It was very irritating and not a good experience. All of my experiences at this location have been very good except this last one.MARY LOU E.
Trailer Rental & Towing in Lansing, MI at U-Haul Moving & Storage at Jolly & Cedar
Lansing, MI 48910
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
One-Way and In-Town Local Rentals in Lansing, MI 48910
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I was told the hitch we had would work and it didn't, the trailer bounced around and was a really rough ride. I also showed up to pick up the trailer and the lights weren't working and the employee just told me it would be â€œokâ€ to not have break lights. Not very impressed with the customer service or employee's knowledge.ANNALIESE MARIE F.
I was unable to check in online, is the promised equipment was unavailable. He spent I had to come in to contact with potential germs and also delayed my pick up. I had workers waiting at my house that I was paying so it cost me a little bit of money.LAURI JO D.
Worst experience and truck! We did mobile pick up and that took waaaay longer. Truck wasn't ready, dirty, miles were way over than what my app said and made us go inside again. Way less gas than contract said. Truck is in poor condition- alignment off, shakes when stopping, takes forever to shift on highway. I drive a bus, I know this isn't normal and safety issues. We didn't even finish our project before returning it. Wasted $70, will never rent again Fromm uhaul and advise others to watch out. Also- where's the employees mask?Betsy G.
Make sure the truck gas the correct miles.TOWAN C.
The gentleman that checked me out was not wearing his mask either time I came in, though other employees were, he just didn't seem to care. It made me incredible uncomfortable as this was the first time I left my house for anything in weeks. the van was not clean at all so I had to sweep it twice. Really not happy.CODY JAMES F.
Everything was perfect Was surprised had a updated truckDAVID R.
The 17ft truck I rented was in poor condition and got very bad gas mileage I only drove 27 miles with a very light load and needed to put 6 gallons of gas in to get back to half tank I left with. (4.5 miles a gallon?) I read they should get 10 miles per gallon. I'm not sure the gas gauge was accurate.DONNA JEAN S.
Poor service overall. Just choose a different location. The employees work slow - they would rather chat and joke around than just work more efficient. The gas was low and kept singling low gas so I couldn't see the miles - to find out the miles weren't accurate and had to pay for the difference. I don't mind paying for the extra miles because it's my fault in a way- but I guess I would expect the employees to inform you before you go out and jump in the truck that you have to hit a button to display the miles. Also, don't trust the dolly they have in their truck. If you have valuable belongings being transported, the dolly can break loose mid drive and start sliding/rolling into your things.RYAN ALEXANDER G.
We reserved a 20' truck but realized it was too small. The store switch us to a 26' truck and saved the day!STEVEN C.
Truck was fine, the girl who helped me was rude.AMANDA NICHOLLE G.
Good Customer serviceThomas F.
.ISAIAH DARCELL H.
Everything was fine until we returned our equipment. The MANAGER CHRIS was extremely rude and condescending during the check in process. He should lead by example and treat customers the way he would want to be treated.Rita M.
I traveled 11.7 miles the uhaul truck odometer showed 15 miles. I did the route in twice to make sure. Your mileage is not correct and I'm sure you are aware. I think that is your scam. .y sister rented a truck to move 3 months ago. Their speedometer showed 33.4 miles they were charged. For 41.3 miles. Uhaul has been around a long time. I never thought that your company would become disreputable.MICHELLE RENEE B.
Great service, manager & others were extremely helpful & friendly. They gave us essential info.RICHARD GERARD S.
I called on the phone, during my rental told him I was not gonna be back by five which they asked for when I first rented. They told me no matter what it was gonna be another day rental, I was mildly upset. Because when I rented it I thought that I had till the morning. Which is correct? Was I supposed to have till 8 o'clock in the morning or supposed to have it back by 5 PM please call me 517-290-5203 thank youDALE ALAN T.
The person that helped me was professional and checked me in quickly.michael M.
Both representatives that helped me at the desk and in the lot were very helpful, efficient and friendly. Great customer service from man that helped me at desk and the woman who unhitched my trailer. Highly recommend giving them raises, etc!THERESA ANN N.
Get the mileage right on contract so customer is not over charged have photos to prove counter help would not run fund their mistakesDENNIS LEE B.
The rear doors were frozen so I couldn't load the truck with the items that I needed because of it. So I had to make an extra trip. I also had to go back to the U haul that I rented the truck from, because I needed the doors to open which cause more mileage. I wasn't compensated for my inconvenience.I am so upset and disappointed in U haul. I rent trucks from them often.Michelle B.
Staff was very helpful and friendlyJACOB MICHAEL N.
quick and way. The service rep was very helpful and politeJEFFREY DALLAS T.
Check in took double long because inexperienced desk agent made error on length of rental. Did not know about fee for after hours return until I arrived at 15 minutes after closing. I'm not tech savvy and was unsure if I did it rightSCOTT ALFRED S.
I was initially told that the mileage was .99 per mile because I was renting on the weekend. I asked him to verify because that was not what I saw on the website, there was no mention of increasing mileage cost on certain days. He left and returned, agreed I was correct. Then on day of pick up, I heard him say this to another customer. Either the rates are higher or they aren't and it is clearly advertised, which it wasn't. This leaves a bad taste for me. Otherwise, GREAT experience, but make no mistake, I will remember those exchanges.AMY LYNN W.