We were charged a $25 cleaning fee when we returned the vehicle. There had been rain the day we rented it, and we did track some dirt into the cab, which is unavoidable under rainy conditions. I did not consider it to be excessive, there were no clumps of mud, simply muddy foot prints. I don't believe that there was any mud tracked into the back of the van, but there may have been some grit. I was rather shocked to be charged a $25 cleaning fee for that, considering we found french fries and other small debris in the van (cab and back) from previous users (a small wood star, likely from a craft item, some small pieces of plastic, and loose nuts). I would appreciate hearing back from U-Haul on this situation. Thank you.
Marina M
Petro Canada
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Lethbridge, AB T1J4N6
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