They charged me for damage coverage that they could not remove. I was given a district manager phone number I was told to call and she could have it removed. After almost 2 weeks and leaving messages to call me back, Laney picked up the phone and said I would be given the credit within 3-5 business days. After waiting another week, no credit was issued. I then contacted U-Haul through the online chat to resolve this issue and it was taken care of and they were very nice dealing with on this matter. I will return to use U-Haul in the future as a result of the customer service I was given online, but will not return to the location I used.
RANDALL W
Puff Puff Pass
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lima, OH 45805
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.