These comments are not specific to either the drop off or pick up location but the ask we received to transport a trailer from the pick up to the drop off location in exchange for compensation/miles/extra days. We were asked to bring a trailer from location in Maine to the original drop off location of North Haverhill. In talking to the representative on the phone I said I didn't want to pull a 16 ft trailer with the 20ft truck becuase it was going to be snowy but that I'd be willing to pull it with my personal truck. He checked the specifications of my vehicle and we agreed on this plan. By helping Uhaul out with these logistics, we received an extra day on the reservation and 100 additional miles so that we could travel the highway route instead of low milage back roads. When we got to the pick up location the staff informed me that my truck wasn't big enough to pull the empty trailer and that I'd have to pull it with the Uhaul. I reluctantly agreed and we made a plan to pick up the trailer after we loaded up the Uhaul. As we were leaving the staff member informed us that once the trailer was attached to the truck we were not allowed to remove it and that the ramp for the truck isn't usable with the trailer attached. Additionally at this time, the drop off location was automatically changed by Uhaul to Littleton, NH which is 30 miles further than our planned drop off. So, if we were to continue with this offer, we would have to pick up the trailer after loading the Uhaul, tow it 5 hours to the NEW drop off location, drop the trailer off at the location, drive back to where we're moving to, unload the uhaul, then drive back to the NEW drop off location. The fact that the ramp is unusable with the trailer attached and you can't detach the trailer independently makes this ask from Uhaul much more of an inconvenience. I was all in for helping uhaul with the logistics but I feel as if the complications were not adequately explained nor was the compensation offered anywhere near worth it for the extra time it would take us to help uhaul out.
JENNIFER A
Littleton Monument & Vault LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lisbon, NH 03585
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Kathleen is a professional, and took good care of our needs.
Angie SKathleen was awesome. She had the truck ready and cleared off for me when I arrived. she was very helpful and kind. A pleasure to do business with> I would go back there any day.
STEVEN BMaybe a cell booster for better reception. In a dead zone and the app is very spotty
ANDREW CWe had a terrible experience with the uhaul we rented today. The rental place and people were absolutely wonderful it was the tires on the truck. We live where there is snow and that truck was not good on snow. We couldn’t even get up our driveway and had to turn around and bring it back. I would suggest uhaul put some tires on with chains or snow tires for wintertime. We slid all over the place. A day plan for moving, didn’t happen. Again, it was just the tires, no fault of the rental agency. Thank you.
Lynda P