It took a long time for them to send code to the lock, also I had to go put air in the tire which took more of my time before i was able to go
Sid R
4Sure Deals LNT Shipping
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lithonia, GA 30038
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Great customer service, reliable, and she goes above and beyond to ensure a smooth rental situation.
Parrish IHorrible Service. To improve you need more professionalism when dealing with customers. Let's first start by having keys available for the customer and not delaying their moving journey. Secondly stick to the agreement made about timing. Thirdly don't falsify records for monetary gain knowing damn well you lying on the customer. You do have cameras RIGHT?(Oh okay). Lastly when someone is patronizing your business you should have more concern about their experience than your attitude and unprofessionalism.
Trentzy WTook too much time to pick up the truck due to wrong key placed in lockbox assigned to me. Had to call customer service to get another truck with the correct key, which took a lot of time to correct. Lastly, check out to equally too long. Had to get $Sure Deals LNT worker to help with checkout because I was being charged for gas I didn't use. I picked up the truck with a quarter tank of gas, drove 20 miles, filled truck back to 1/4 tank of gas, and returned truck. I was then charged $37 for gas. Thankfully, I took pictures of the gas and mileage at pickup and return of truck. Worker on-site helped me, but it took too long (wasted at least an hour) for both pickup and drop off of truck due to errors with this online process.
Newell SI was charged $122.00 fuel fee when I returned the truck/ van on completely full representative who was there when I returned it verified it was on full & yet I was still charged and now there giving me a hard time returning my money. Completely unacceptable
edward c