The floors were very dirty. I could not do my second load unless I bought floor covers and furniture protection. We decided that was to much to take on so will have to come up with another plan at additional cost to finish our pickup and delivery. There was so much dirt and even a dried fresh tomato on the floor. That said the staff at this location is excellent to deal with. I did not notice the tomato mess as we had tipped the cart over it but did comment on how dirty it was before I left with the van. At that point I has volunteers waiting for me to load and unload so had to depart. Perhaps a quick wash at the head office would help in future. Or provide a safe and secure floor covering if they are returned dirty and have a quick turnround. Enjoy a great day. Cynthia
CYNTHIA B
Market 479
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in London, ON N5V1R2
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Customer Reviews
- 4.5 Average Customer Rating
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I went to this location after being treated horribly at your clark road London location. A location I will never return to nor will friends and family. The service here was excellent and the staff were very friendly.
DAVE MFix your website and app. I couldn't upload my license when registering and when I dropped off the truck, it wouldn't let me return it. Almost cost me extra for an over night charge because the website and the app refused to take my mileages.
CELYNE RTzedal and Tess were friendly, helpful, efficient and knowledgeable in the rental of the moving van. The inside and outside of the van was clean and it was an easy vehicle to operate. The parking area at this location was fairly large and easy to access. The mall that this U-Haul agent had a bakery, a variety store, a place to purchase pizza slices and a gas station was located across the street. A Canadian Tire and a Best Buy are located near this U-Haul, if someone wanted to purchase some items related to moving. Overall, this was a very good U-Haul experience.
BRIAN DClean the windshield before giving the truck, in and outside
AKIL R