The lady at the counter come out and said that she had to hook the trailer up as per the rules. So I checked all the lights and took pictures of all 4 sides as required via the app. She said we were good to go so we left but as soon as we hit the highway the trailer slammed into my bumper. The lady never tightened the lock around the trailer ball. We tightened it down and continued but my bumper has a few gouges in it and the license plate and bracket are also damaged. If it is your company rule that they have to connect the trailer to the truck then they should make sure it is locked in correctly
MICHAEL Z
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(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Louisville, KY 40219
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Customer Reviews
- 4.5 Average Customer Rating
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I plan to use the place moving forward to get a trailer.
RONELY CVery friendly people there
LUIS VGood surface
SAYF HAlways has what I need.
HERBERT H