Dude was a slob, when I came into office (first off was directed to a different location for pick up, when I in fact ordered to a different location, closer to home) there was a wet substance all over the desk, looked like I woke him from a nap… when I brought the vehicle back, no one was there, thank God I took a picture of dash, because whoever checked it in, lied about where I had the gas and added another bogus charge. I will never go to this location again. Across the street from shady area where drug and sex trafficking goes on, wasn’t allowed to leave my vehicle under camera watch, I would never EVER go to this location again. All I did was worry about my car in this seedy neighborhood
STEPHANIE D
Advantage Auto Sales & Imports
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Loves Park, IL 61111
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Customer Reviews
- 4.0 Average Customer Rating
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Refine the process. It was clumsy. The information. After making the online reservation I was informed I would receive a call to confirm. Then I got a poorly formatted text to check in on Friday afternoon for a Monday rental. At check-in I had to reenter information and was required to accept what I thought was an add-on product I didn't want. Follow-up communication assigned my name to my driver's phone number and when I logged into the app with my phone number it used my driver's name. Checkout process was confusing. Initial instructions didn't address refueling.
Mary PIt was closed when I returned the trailer so can’t say how friendly they are. It was easy to find, open lot to return equipment and drop box in front of the office.
KILLEEN RWhen I returned trailer, at 3 pm Saturday, there was no one there. I called the phone number on my receipt and reported return of equipment.
Timothy EOver charge never again will return lie about gas and mileage
SANDRA O