Horrible experience, the business is a dump and looks like it was abandoned with weeds growing all around the building and Al over the parking lot. After waiting fo about 5 mins an employee walked up and asked what we were retuning. I advised which truck and pointed out that the furniture pads and dolly were in the back of the truck. He started asking questions about the performance of truck and if there had been any issues. I advised him no. . After a long period of time the employee came back to where I was waiting, to tell me that I was under the allotted mileage and more fuel than required, but you were late so balance due was $154.00 I was shocked and advised him that I was a day late and the contract states $40.00 (which is what I was ready to pay. I asked again why it was so much and all he would say as you were late.repeatedly. I told him I wasn’t going to pay as he refused to look at the contract and saying I can’t do anything, this is what they say you owe. I asked if he had completed his check of the vehicle and he did that he can’t finish until it is paid. I said fine charge it to the card on file and asked him to provide written report that it was checked and no issues exited. He argued, why I wanted it..: I said because you are charging me $110 and I want to make sure I was covered when I tried to get charged for some other unrealistic charge. If I ever have the need rent a truck again it will be with
KEVIN G
Freds Gun Emporium Ltd
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lubbock, TX 79407
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- 3.5 Average Customer Rating
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In and out had what was needed. Drop off was even easier.
William MCame in to accept my return on Sat pm no questions happy attitude , needs floor jack more stable
STACEY PGreat
ANTONIO GThe guy that helped me out didn't know what he was doing he kept messing up when typing in the info into the computer he sent me to the wrong location to pick up the equipment it was a drop off only location then he sent me to another place that didn't have my equipment it was so much running around and unprofessionalism I was very disappointed and frustrated that day
tommy r