The process took way to long to get truck, also no dolly was available. This location cost me almost an hour, and I still had to pick up an auto transport from a different location across the city, which cost me miles, gas and time.
JOHNNY E
Freds Gun Emporium Ltd
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lubbock, TX 79407
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Customer Reviews
- 3.5 Average Customer Rating
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This place was trash and in a scary location and no body at this location at all called the number and the man who answered the phone said he had no idea when he would be back to this location . The person sound to be ether drunk or on drugs and was very rude. I called U-Haul its self and you guys do not care . We have to put up with ctap customer service and take are own photos and have still have to pay that much . We will not use U-Haul again .
ERIC WPawn shop facility. Gentleman at counter was nice, but not the u-haul employee. We left the keys in a drop box, and the dolly in the back of the truck as per online instructions.
KYLE CNot give them a truck with issues after customer voiced concern about issues. Causing the customer to become a full day behind schedule stuck in 100 degree plus weather with their children, while waiting for roadside.
Christopher KThe only issue I had was the right side lights were out which makes it a bit dangerous in a big city.
GARY B