Dollys and blankets weren't in the truck, and nobody was at the facility to help, so after calling customer service I had to drive a couple miles to get what I had reserved. This took added time in the already busy packing day. There was no consideration offered from uhaul other than additional miles added to allow me to pick up what should have been provided originally.
HAL S
NW Furniture
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lynnwood, WA 98037
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Customer Reviews
- 3.5 Average Customer Rating
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Truck was not staged at location as described in reservation confirmation received the night before pickup. Had to make 2 calls to find a truck a mere 1.5 miles away. And neither location was close to requested location so mileage was increased due to different location.
Kyle RThe first truck I got the engine did not turn over and there were someone’s personal belongings in the front seat.
Marissa EWhen someone has movers you should set them up at a location that opens before 10. I got the paperwork done the night before but it was incorrect so the movers had wait a whole hour because we were late and getting back to the house.
KATHRYN RWhen I went to pick up my uhaul, it would not start and I started smelling gasoline. I looked under the truck and gasoline was pouring out of the bottom of the truck onto the road below. Then I was changed and extra $20 for a different truck that was the same size. Awful experience.
JACOB B