I had a terrible experience with American Mini Warehouses LLC while trying to pick up a U-Haul I had reserved well in advance. To preface: I booked a U-Haul on June 26th for July 12th at 10:00 AM. I informed U-Haul that I wouldn’t be able to arrive until 11:00 AM, and the rep assured me that this would be fine. I even called American Mini Warehouses the day before and left a voicemail to confirm this. On the 12th, I arrived early at 10:30 AM but couldn’t locate the truck or keys. I approached the main building where I was greeted by two large dogs aggressively barking and scratching at the door, which was locked. I then called the number provided by U-Haul, which connected me to someone at Mini Warehouses. The person who answered sounded young and immediately took a rude, dismissive tone. I explained my situation and asked for guidance. His response: “Since you’re 30 minutes late, you’ll have to go through the app instead.” I explained I had already called ahead to adjust the time, and he doubled down with, “Like I said, go through the app.” When I couldn’t find anything in the U-Haul app and asked for clarification, his response was, “I don’t know what to tell you—it’s on the app. Google it if you can’t find it.” I asked again for a bit of help and he mocked me by repeating my words in a sarcastic tone—“Come on man”—and hung up on me. I then called U-Haul customer service, who was extremely helpful and explained that the pickup had not been properly set up on the Mini Warehouses side, which is why I couldn’t access the truck. In other words, I was being treated like I was doing something wrong when it was their error all along. Looking at other reviews, it’s clear this kind of unprofessional and disrespectful behavior is not uncommon at this location. Rather than own up to mistakes, the owner seems to deflect and blame customers. Absolutely would not recommend this place to anyone.
Austin B
American Mini Warehouses LLC
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Madison, WI 53714
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- 3.5 Average Customer Rating
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i did not interact with a person or the location itself. I dropped and did online drop.
Jacqueline ENo answers are just because location was closed and didn't have staff interaction
Kayla JThe facility was not staffed on a Saturday afternoon. It's just a storage unit facility with no other obvious markings for UHaul, but there were two trailers along a fence so I just dropped my trailer there.
DAVID SI have to ride uhaul different location try to fix it. I told the person at uhaul by thr name of Dan. He told me take it to other uhaul they can fix it. Smh
JESUS R