The inside of truck , floorboards were dirty. There was damage to the passenger side of the truck which they didn’t even show us before getting the truck. We saw it at the service station right next door to the U Haul place while we were getting gas. I have pictures . My husband drove the truck and said it about beating to death.
Weldon H
Steves ATV
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Malvern, AR 72104
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Customer Reviews
- 3.5 Average Customer Rating
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I will never use this location again and I will not recommend them to anyone. If I ever have to use uhaul services again, which I'm sure I will, I will go out of my way to another city. I was wrongful charged a fuel and cleaning fee. I reserved a 26' uhaul and I did everything online except pay (it didn't give that option). I paid $83.97 when I went to pick-up the uhaul at 2:30 pm on 9/26/2025 and I gave an estimated drop-off time of 8:30 pm for the same day. We finished much earlier and I dropped it off at 5:20 pm. Not long after we leave I get a notification that I've been charged an additional $45.62. I go back to inquire why I was charged an additional amount and I was told, "something about the fuel" so still not sure because the man that took my payment said that the fuel hand was a little above a quarter of a tank and that's where it needed to be or more when I drop it back off or I would be charged $5/mile and I said okay good to know. The gas hand was still above a quarter of a tank. I was then told I was being charged a cleaning fee and the minimum is $25 because they had to sweep out the back. I stated, there was already a little debri back there nothing major when I did a check before loading anything. I also stated that I did a check after everything was unloaded to make sure we didn't leave any belongings or trash behind and there was nothing so I'm not sure what you were cleaning/sweeping. I was told there was nothing they could do about the fuel check and that the minimum for the cleaning fee was $25. I just said okay and left because I could tell that was the only thing that was going to be reiterated and we were not going to reach a resolution. I will give a 2 star rating only because the online reservation was a quick and simple process and the man that helped me at the check out window had good customer service and he was nice. He was not there when I dropped off the uhaul or when I went back to inquire about the additional charge.
Tamra BThe gentleman that works there was very helpful and kind.
DONNA KVery friendly and helpful staff, we rented in a hurry and right before closing, and had to keep the truck an extra day, they were great to work with us.
TIMOTHY ZN/A
ADRIENA H