I returned the truck on time, but they charged me overtime.
I H
Cas Auto Body & Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mamaroneck, NY 10543
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The best location. Smooth easy and a pleasure. Nick was great
DAMON JThanks to Nick for his great service
BRIAN EGreat location.
Theodore UI had an absolutely horrible experience today. I made a reservation for 5am pick up and followed all the instructions to download the app and go to ‘pick up’ and enable my location. I WAS NOT ABLE TO PICK UP THE VEHICLE AT THE INTENDED TIME of 5AM BECAUSE IT DID NOT SEND ME A ‘CODE’ TO THE LOCK BOX. I had to WAIT until the location opened up at 8am to pick up the vehicle!!!! The person opening the store opened it late (8:10am) and gave me an attitude when I told him about the experience thus far, and blamed it all on U-Haul and said I could take it up with them. He said that I didn’t finish the reservation properly, didn’t take any responsibility whatsoever and didn’t care to listen to a word I was saying about the app not giving me a code. He then gave me the key with the code finally and I was off to start my day much later than intended. I asked for a print out before I left because I had a feeling I was going to be overcharged. My original reservation was 5am for 8hrs at a rate of $46.85 estimated charges. I returned the truck at 2:30pm with a full tank, and when I got home I went into the app and saw I was charged $123.37, for an EXTENDED RENTAL RATE, and I returned it earlier than my scheduled time of 4pm. I will never use this location ever again, or U-Haul for that matter if they don’t correct this charge.
Tara G